Transactions – Terms and Conditions

TERMS AND CONDITIONS

The website http://www.congressworld.gr is the official website of ‘KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME – CONGRESS WORLD’, a company active in the fields of Conference Tourism and Hotel business, seated at 27, Mihalakopoulou Street, 115 28 Athens, VAT No: 998641094, Tax Office: FAE, Athens, General Commercial Registry (GEMI) No.: 7110801000, NTO License – Tourist Enterprise Registry No.: 0206Ε60000606800.

The online form for Electronic Transactions of our website is for payment of products (i.e. tickets, transportation, hotel accommodation etc) and services that may be offered either when organising a Conference or Event or when providing tourist services in general.

Please read the following terms and conditions carefully, in particular the information on the use of the online platform for Electronic Transactions of ‘KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME-CONGRESS WORLD’.

Make sure that you have read the terms and conditions before accepting them as further use of and navigation at the website http://www.congressworld.gr means your explicit and unreserved consent and approval.

 

CANCELLATION POLICY:

A service or product purchased from KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME-CONGRESS WORLD has been previously agreed in writing by both parties via an E-mail or fax.

To avoid the 100% cancellation penalty for a service, you can contact our company in writing at reception@congressworld.gr or info@congressworld.gr 21 days prior to the agreed date for said service to cancel it. Exceptionally, should the 21st day be Saturday, Sunday or bank holiday, the cancellation request must be submitted on the immediately previous working day, during working hours (Monday to Friday 09:00 – 17:00).

An air or ferry ticket can be changed or cancelled depending on the terms set by each provider for such cases.  KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME-CONGRESS WORLD cannot influence the policy of those providers. Any cost in case of change or cancellation of a travel service, decided by the terms of the provider, is exclusively borne by the user.

 

MONEY REFUND:

For money refund, you can contact our company in writing at reception@congressworld.gr or info@congressworld.gr 21 days prior to the agreed date for said service to cancel it. Exceptionally, should the 21st day be Saturday, Sunday or bank holiday, the cancellation request bust be submitted on the immediately previous working day, during working hours (Monday to Friday 09:00 – 17:00).

If the written cancellation and money refund request is raised in the above set deadline, money refund is possible provided it is also explicitly agreed by the cooperating provider that may be involved in the provision of said service. Money refund for air, ferry or other types of tickets is not possible. Money refund for bank reservations or third-party commissions imposed during the e-transaction is not possible. Money refund is not possible if the procedure of issuing the relevant legal documents has already started.

KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME-CONGRESS WORLD guarantees the validity of the information on its website http://www.congressworld.gr and the accuracy of the data and provided services, with the reservation of possible technical or print mistakes that cannot be anticipated or may have been unwittingly caused or the website is out of order due to force majeure.

KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME-CONGRESS WORLD recognizes the importance of security of personal data and electronic transactions and takes all necessary measures using the most advanced technology to secure the maximum possible security. The information regarding your personal data and transactions is secure and confidential. The e-shop security of KEGM TOURIST & CONFERENCE ENTERPRISES SOCIETE ANONYME-CONGRESS WORLD is achieved via the following methods:

 

PERSONAL DATA PROTECTION:

The management and protection of the personal data of the visitor/user of http://www.congressworld.gr is governed by the Terms of Use and the relevant provisions of the Greek Law on the protection against personal data processing (i.e. Law 2472/1997, as amended and in force, Presidential Decrees 207/1998 and 79/2000 and article 8 of Law 2819/2000 and Directives 95/46/EC and 97/66/EC).

These terms take into account both the radical development of technology, in particular the Internet, and the existing legal provisions covering all these matters.  In this framework, any possible relevant legal provision shall be considered in the Terms of Use.

In any case the website http://www.congressworld.gr reserves its right to amend the protection terms of the visitors’/ users’ personal data, upon informing them and always under the existing and/or possible future legal framework.

If the visitor/user does not agree with, wholly or partially, or does not understand, wholly or partially, any of these protection terms of personal data, he/she should not visit/use the website.

The website http://www.congressworld.gr preserves the personal nature of the particulars of the website visitor/user and, with the reservation of the legal provisions, cannot disseminate said information to third parties.

The personal data declared by the visitor/user anywhere in the pages and services of the website http://www.congressworld.gr are exclusively intended only to preserve the operation of the corresponding service and are not allowed to be used by a third party without observing the provisions of Law 2472/97 on the protection of personal data from processing, as each time in force.  The personal data declared by the visitor/user of the website are exclusively used by http://www.congressworld.gr or its authorized representatives for the exclusive purpose of supporting, promoting and executing the transaction.

The website http://www.congressworld.gr explicitly declares that under no circumstances shall it disclose, make public, sell, exchange part or all personal data entrusted to it by the website customers/ users (article 11, Law 2472/1997).

The visitor/ user can contact the website http://www.congressworld.gr to check whether there is a personal file and send an e-mail to info@congressworld.gr and reception@congressworld.gr  to request its correction, temporarily interruption of its use, its amendment or deletion. The website http://www.congressworld.gr should similarly send an answer within fifteen (15) days.

 

PURCHASE OF PRODUCT/ SERVICES:

All electronic payments are performed via the Transaction Page of Alpha Bank, Alpha e-Commerce, where you can conclude your transaction by choosing one of the modern payment methods using a card. All debit, credit and prepaid cards (American Express, Visa, Mastercard, Maestro, Diners Club) are accepted.

During the procedure of your electronic purchases, http://www.congressworld.gr does not enter or store information on your credit card anywhere.

The website http://www.congressworld.gr does not bear any responsibility in case of illegal use of credit cards. The provision of credit card information means the user’s consent for the charging of his/her debit/ credit/ prepaid card.

The website http://www.congressworld.gr bears no responsibility if the debit/ credit/ prepaid card is not charged due to the liability of Online Payment Processing or the Internet Service Provider (ISP).

Indicative cases of non-liability of http://www.congressworld.gr are: hardware or software failure of the provider of Online Payment Processing. If the server of the provider of Online Payment Processing services stops operating according to the specifications either due to hardware failure (i.e. hard disc failure, loss of power, main memory failure) or software failure, the user/ customer shall be considered by http://www.congressworld.gr that has not proceeded with the payment.

 

SECURITY – CONFIDENTIALITY OF TRANSACTIONS AND PAYMENT METHOD:

The website http://www.congressworld.gr recognizes the importance of the security of the users’ Personal Data and their electronic transactions and takes all necessary measures using the most spearhead and advanced methods to ensure the maximum possible security for the users. The information relating to the users’ personal data and transactions is secure and confidential.

All electronic payments are performed via the Transaction Page of Alpha Bank, Alpha e-Commerce, using the most advanced international security services (American Express SafeKey®, Verified by Visa, MasterCard Secure Code, alerts μέσω e-mail) .

The website http://www.congressworld.gr in cooperation with Alpha e-Commerce of ALPHA BANK uses the SSL data encryption protocol, with 128-bit encryption (currently the most powerful), for secure online trade transactions. All personal data of the users/ visitors are thus encrypted, including the credit card number, their name and address, so that they cannot be read or modified when transferred over the Internet. The SSL (Secure Sockets Layer) protocol is currently the international standard over the Internet for the certification of websites for Internet users and the encryption of data exchanged between the Internet users and web servers.

Confidentiality is of course strictly observed. The same key principles governing traditional transactions also apply in the case of e-commerce. The information transferred by the user to http://www.congressworld.gr is confidential and http://www.congressworld.gr has taken all necessary measures to use it only to the extent deemed necessary for the context of provided services. Some of the measures taken are the following: a) Only authorized personnel has access to the information of your transactions and only whenever necessary; b) http://www.congressworld.gr does not disclose the customers’ and their transactions’ data, unless it has a written authorization or it is forced by a court resolution or a decision of another public authority; c) if http://www.congressworld.gr uses third parties to support its systems, it is responsible to guarantee confidentiality.

All users, for their own security, should handle the information provided via the service as confidential and secret and not reveal it to any third parties.

 

APPLICABLE LAW, EXCLUSIVE JURISDICTION AND OTHER TERMS:

The Terms of Use of this website, and any amendment, change or modification, are governed and supplemented by the Greek law and are interpreted based on such law.

All the above terms are agreed as substantive.  Any term of these Terms of Use becoming contrary to the law shall automatically cease to have effect and shall be withdrawn herefrom, without in any way affecting the validity of the other terms.

The Terms of Use constitute the entire agreement (contract) between the website http://www.congressworld.gr and the website visitor.

No amendment of the Terms of Use shall be taken into account and shall not be part of the explicit contract between http://www.congressworld.gr and the user/visitor of the website, if not formulated in writing and integrated in it. The amendments of the Terms of Use are not allowed to be proven via any other means, excluding even oath.

Should http://www.congressworld.gr decide not to exercise, or partially exercise or not timely exercise any of its rights arising from the Terms of Use or the Law, either once or repeatedly, and the granting of an ex gratia deadline or its tolerance in case of violation of any of the Terms of Use or the law does not mean and cannot be construed as waiving or weakening of any of its rights and shall not be interpreted as preventing or limiting in any way the exercise of its rights. If http://www.congressworld.gr decides to waive any of its rights arising hereunder or the law, this decision must be always in writing, excluding any other other means, even oath.

The Courts of Athens (Greece) have the exclusive jurisdiction to apply the Greek Law to solve any dispute that might arise relating to the force, interpretation and application of the Terms of Use and, in general, any matter relating to said terms.